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I am generated license key. but that key is not working?

kapil kumar
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February 15, 2022

Error showing like:

Please enter your license key

Unknown error occured

An unknown error occured, please contact support.
My server ID is: BDEB-9UBQ-8T8Z-AYFX

3 answers

0 votes
Pramodh M
Community Champion
February 15, 2022

@kapil kumar 

Please check the license has valid data and maintenance is not expired

Navigate to my.atlassian.com copy the license on your server properly

If you still have the error troubleshoot the issue in Troubleshooting and support tools section to list the logs

Thanks

0 votes
Ollie Guan
Community Champion
February 15, 2022
0 votes
Sachin Dhamale
Community Champion
February 15, 2022

@kapil kumar 

Welcome to the Community

May i know you are generated trial license? and for which instance jira server/Datacenter?

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