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  • I am facing an issue with Altassian Jira section for linking tickets. Need a solution for this

I am facing an issue with Altassian Jira section for linking tickets. Need a solution for this

Vinay
Vinay
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July 30, 2025

I am facing an issue with Altassian Jira section for linking tickets. I cannot link the Jira in the freshdesk tickets . Need a solution for this

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Rebekka Heilmann _viadee_
Rebekka Heilmann _viadee_
Community Champion
July 30, 2025

Hi @Vinay and welcome to the Community,

if I understand correctly, you have "Freshdesk" as a Helpdesk solution and want to link Jira work items (ticket) from there?

I only found something on a JSM integration: Integrate with Freshdesk | Jira Service Management Cloud | Atlassian Support

That doesn't work for Jira Software though. You should maybe check Freshdesks Documentation/Support for further help if it's about the integration IN Freshdesk.

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