How to use issue permission schemes?

[Willem Laan]

I want to grant acces in a JIRA Servicedesk project to specific issues to specific users. Based upon the creator of an issue.

Suppose I have Servicedesk user supportuser1

She is only allowed to see and change issues of customer 1 and 2. So any issue created by customer users belonging to customer1 or customer2 can be viewed and answered by this supportuser1.

How can I achieve this in JIRA cloud?

[Angélica Luz]

Hi Willem,

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Feel free to share the resolution here once the ticket is closed.

Regards,
Angélica