How to unlock custom field after from Jira software migrated to Cloud

[Steven Zhang]

We have migrated from Jira software to the cloud, but we meet  a problem:

1.we have a custom field 'QA assignee' that type is search  the user/group, it's working in Jira software

2. After migration to the Jira cloud, some projects can't use the custom field 'QA assignee' (with a locked icon, ), but some projects can use this custom field

[Daniel Ebers]

Hi @Steven Zhang

could you please also attach a screenshot from custom field overview? Probably this gives a hint how the field is configured in detail - and at least it will tell the type.

Here an example of my instance:

You get there when pressing the dot (.) and typing Custom Fields.

Regards,
Daniel

[Steven Zhang]

The type of "QA assignee" is User Picker(single user)

I found a way that if I changed the user's access permission to Trusted, this custom field is working for this user,  but I can't change all user to Trusted actually.

[Daniel Ebers]

I think it is not needed to grant them the "Trusted" role but instead I see from your screenshot the users does not seem have access to "Jira Software" - this is rather the issue from what I can see.
Can you grant them access? Then it should work!

[Carlos Garcia Navarro]

Hi @Steven Zhang ,

Can you please share a screenshot? I was reading this article (https://support.atlassian.com/jira-cloud-administration/docs/what-are-locked-custom-fields/) and wonder if those custom fields are linked to a 3rd party plugin. Thanks

[Steven Zhang]

@Carlos Garcia Navarro 

Thank you for your reminder, I will read the article.

1. When I create a new issue in this project, I can see a lock icon:

2. For old issue, I can't search any users or group when I type some text in this filed