How to track dates promised using JIRA

[Jonathan Blackburn]

I want to be able to track dates that I have promised a certain feature to a customer (or group of customers).

Is anything like this available as a plugin perhaps? (Or is this something that calls for a custom field?)

Any tips, tricks, best practices would be appreciated!

(Another question that is likely NOT related, but I will post anyway - just in case - how could we track "target markets" for a specific feature in JIRA, as well.)

Both of these questions are definitely more for the "product/business side" of things in regard to prioritizing and evaluating new requirements. Just wondering if anyone has any thoughts!

[Henning Tietgens · Accepted solution]

You could use a labels custom field to add one or more customers/stakeholders of a feature to an issue and use a date custom field to save the (earliest) promised date. Maybe this helps.

Henning

[Natalie Hobson]

Have you checked out Service Level Agreements in JIRA plugin?

[darylchuah]

Hi Jonathan

Perhaps this documentation might able to gives you recommendation on which time tracking plugin in JIRA you could use for your feature request: Using JIRA For Time Tracking

Hope it helps!

Cheers :)