How to stop the auto changing status of the Jira service desk when comment on the ticket?

[Kakada Eng]

Whenever we make the comment on the ticket, the status will transit to the new status based on the jira workflow and we want to stop that. I already added the Post function to transit the status back to current status but it still does not work. Any suggestion anyone? Thanks

[Fabian Lim]

Hi @Kakada Eng

Check your automation rules in the jira project. Most likely there is a rule that triggers status changes when comments are entered.  

Regards