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How to stop modern Automation from sending emails on successes - even after I tell it to stop?

Alejandro K_ Brown
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August 27, 2025

Hi!

I started a project without the automation that changes the ticket status from "Waiting for support" to "Waiting for customer", so I created my own, and it works great.

Unfortunately, every time the automation does work, it sends an email to all participants on the ticket that the automation has succeeded, in addition to the notice email of the ticket status change.

jiraautomextranotifs.png

 

In short, I do not want the automation to send emails to everyone on the ticket that it did its job successfully. I want the automation to ONLY send an email to me (the project Admin) if and when the automation has an error on running.

I've found other answers, but they pertain to the classic JIRA UI/framework, and they don't work with the modern UI/framework.

Thank You kindly in advance and be well!

1 answer

2 votes
Mathew Lederman
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August 27, 2025

This email is not from Automation for Jira; his is an email from the project notification. You can validate by checking if the from email address is automation@[yoursite].atlassian.net

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