How to specifictly grant or assign access to a new user?

New user has requested access and unsure where the request goes? Other users have been added with no issue and were able to access the same group.

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Welcome to the Community!

You can check admin.atlassian.com from your org to check the request of the user.
User requests must be under User management .
As you mentioned that other user has been added without any problem. It could be because other user domain is approved domain. Jira tend to provide with the security and manages the same from right from product access you can check the product access setting to review the configuration for your product.

Hope this would help you to find the solution.

Have a great day!

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