How to show approval step?

[Benjamin Zhou]

In JIRA Cloud version and in JIRA, in one space, I have a task and this task is in status "waiting for approval" and it has 2 approvers.

I would like to know is it a way that in dashboard or some place, if I search task key, the approval step can be shown?

[Marc -Devoteam-]

Hi @Benjamin Zhou 

If these steps in the workflow aare actual approval steps, then you coudl create a JQL filrer based on

approval = pending(), this will show all work items waiting on approval, this filter you could use in a filter gadget on a dashboard.

[Gor Greyan]

Hi @Benjamin Zhou

Thanks for the question.

If I understand your question correctly, you're looking for a way to display the current approval step, Finance Director Approval or Accounting Manager Approval, outside the issue view, such as in the issue navigator or on a dashboard.

At the moment, Jira Service Management doesn't expose the approval step name as a standard field that can be added to issue search results or dashboards. The current approval information is available in the Approvals panel on the issue view, while the approval step itself is configured as part of the workflow.

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-approvals

If your goal is to report on the approval stage, one common approach is to use workflow statuses that represent the approval stages, or maintain a custom field that is updated by Jira Automation whenever an issue enters a particular approval step. That custom field can then be displayed in the issue navigator, dashboards, and reports.

[Benjamin Zhou]

@Gor Greyan Thank you for your reply.  For now my space is in JIRA, not in JIRA service management,.  In JIRA, is it still not possible to do so?

[Gor Greyan]

@Benjamin Zhou

Thanks for the reply.

If you're using Jira Software l the answer is unfortunately still no. Jira Software doesn't have a native approval feature or approval steps like those available in JSM, so there isn't a built-in field that exposes the current approval step in the issue navigator or on dashboards.

If your project requires an approval process, you could model it using workflow statuses (for example, Waiting for Manager Approval, Waiting for Finance Approval) or use a custom field that is updated by Jira Automation as the issue progresses through the workflow. Those values can then be displayed in searches, dashboards, and reports.

Are you using a Marketplace app to provide the approval functionality in your Jira project in this screnshot?