How to restrict the internal comments in the jira ticket?

[Santhosh Gosula]

We are using "Email this issue" plugin to send the ticket and we are getting existing initials internal comments in the ticket comment section while sending the tickets.

Please suggest how to restrict those internal comments while sending the tickets through the "Email this issue" plug in.

Thanks in Advance!!

Regards,

Santhosh. G

[Valerie Knapp]

Hi @Santhosh Gosula , thanks for your question. I tagged the app Email this issue into this page so hopefully the vendor will reach out.

In any case, if you have a paid subscription, you can open a ticket directly to the vendor, who can help with this. I have used Email this issue before and their support is excellent.

https://marketplace.atlassian.com/apps/4977/email-this-issue?hosting=cloud&tab=support 

In the meantime, here is their documentation as well, but for something specific like this, it's probably better to open a ticket - https://docs.meta-inf.hu/email-this-issue 

Best wishes