How to restrict the agents to deal only with specific group tickets?

[Rajkumar Deshetti]

Hello Experts,

I have created few tickets and segregated those tickets queues by group, and i have created a group with some agents so that they can deal with only those tickets. And my question is i would like to restrict the agents to see only those tickets which are assigned to them. I am very new to this community may be my question is very simple to you people. Please suggest me the best easy way to proceed further.

Thanks & Regards,

Raj.

[Mohamed Benziane · Accepted solution]

Hello @Rajkumar Deshetti 

Welcome to the community.

In your case i will go with issue security level. You will be able to control which user can or cannot see an issue.

https://confluence.atlassian.com/adminjiraserver/configuring-issue-level-security-938847117.html

You can start by create a security level for the assignee, this will allow only the assignee to see the issue (add other project role or user group if you need).

Hope this helps

[Rajkumar Deshetti]

Hello Mohamed,

Thanks for your reply, i did followed the above link but i was got struck at the part "

Assigning an issue security scheme to a project", i am not able to find the permission tab in projects page. I did created the issue security scheme and i am worrying about how should i assign it to the required project. Could you please help me with the screenshot.

Thanks & Regards,

Rajkumar Deshetti.

[Mohamed Benziane]

Hi,

Go to your project >project settings >issue security then click on the "Action" button then select the scheme you have just created.

[Rajkumar Deshetti]

Hi,

Please find the below screenshot in which i don't have any issue security. May be we are using two different versions. Please suggest.

And also please find the below screenshot where i can find the below settings.

Thanks & Regards,

Rajkumar Deshetti.

[Mohamed Benziane]

Rajkumar,

Are you logged as a jira-administrator ?

[Rajkumar Deshetti]

Yes Sir.

[Mohamed Benziane]

Are you on the free plan ?

[Rajkumar Deshetti]

Yes Sir, we are using a trail version now, does this factor effects the settings.

Thanks & Regards,

Raj.

[Mohamed Benziane]

Yes, you have some restriction (issue security level included)

https://confluence.atlassian.com/adminjiracloud/jira-cloud-plans-972338880.html

[Rajkumar Deshetti]

Thank You Mohamed, you really saved my time as i was searching for the solution since few days.

Thanks & Regards,

Rajkumar Deshetti.

[Mohamed Benziane]

I'm glad i could help. feel free to accept my answer to mark your question as solved