How to renew an expired license in JIRA?

[hamna cookee]

My account suspended today morning. From then onwards, I am trying to make payment but no option is available. No chat agent too available, hence it is very difficult

[Kai Krause]

Hi and Welcome,

license  can be a bit challenging. 

Here are some general steps you can try:

1. Log in to Your Atlassian Account:

   • Go to the Atlassian website and log in with your credentials.

2. Access the Admin Console:

   • Navigate to the JIRA admin console. You can usually find this by clicking on your profile icon and selecting "billing."
     
     

3. Check License Status:

   • In the admin console, look for the "Billing"  section to check the status of your current license.

4. Renew License:

   • If your license has expired, there should be an option to renew it. Click on the renewal option and follow the prompts to complete the payment process.

5. Payment Issues:

   • If you do not see a payment option, ensure that your account is in good standing. Sometimes, account suspensions can prevent payment options from appearing.
   • If your account is suspended, you may need to resolve any outstanding issues first.

6. Contact Support:

   • If you are unable to renew your license due to account suspension or lack of payment options, contact Atlassian support. htpps://support.atlassian.com. Scroll down to Contact support. 
   • Since you mentioned that chat agents are unavailable, consider submitting a support ticket or using their email support option.

BR

Kai

[Vronik]

Hi

Look at this, maybe can help you

https://confluence.atlassian.com/jirakb/what-happens-when-a-jira-license-expires-server-and-data-center-1283361632.html

but you can also talk to atlassian support

https://support.atlassian.com/

Regards