How to remove Resolve issue status from the ticket

[Suma Pralhad Kustagi]

Hi,

     We have ticket for issue type Like to Like and i see that there is no status/transition mentioned as Resolve issue but i see that in ticket. How to remove that. Can anyone help me on this.

[Pramodh M · Accepted solution]

Hi @Suma Pralhad Kustagi 

If you have to clear the resolution for the issue, please add the extra transition to either existing status or new status and add the post-function to clear the field when we transition to that status.

Thanks,
Pramodh

[Suma Pralhad Kustagi]

Hi Pramodh,

    Thank you for the details