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How to remove Jira Service desk fields?

Segment Pull
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August 31, 2018

We are in the process of consolidating different Jira instances into one. In order to do that, we have consolidate all in a server instance and then upload to cloud.

When we try to import projects from an instance that no longer uses Jira Service desk, we are getting exceptions on service desk fields as well as another add-on called Bonfire. These don't get listed under the add-ons in our instance.  How do we delete these fields?

Here is the full trace:

WARN 01:31:11,211 Found service desk field of type com.atlassian.servicedesk:vp-origin and name Customer Request Type without an equivalent in this instance. Its values will not be imported.
WARN 01:31:11,212 Found service desk field of type com.atlassian.servicedesk:sd-request-feedback and name Satisfaction without an equivalent in this instance. Its values will not be imported.
INFO 01:31:38,380 Project Import: Mapping the backed up data to data in the current system, and validating the mappings...
INFO 01:31:38,599 Project Import: No validation errors were found and the import can continue.
WARN 01:31:38,599 The custom field 'JIRA Capture Browser' will not be imported because the custom field type 'com.atlassian.bonfire.plugin:bonfire-text_capture_migration_in_progress' is not installed.
WARN 01:31:38,599 The custom field 'JIRA Capture Document Mode' will not be imported because the custom field type 'com.atlassian.bonfire.plugin:bonfire-text_capture_migration_in_progress' is not installed.
WARN 01:31:38,599 The custom field 'JIRA Capture Operating System' will not be imported because the custom field type 'com.atlassian.bonfire.plugin:bonfire-text_capture_migration_in_progress' is not installed.
WARN 01:31:38,599 The custom field 'JIRA Capture Screen Resolution' will not be imported because the custom field type 'com.atlassian.bonfire.plugin:bonfire-text_capture_migration_in_progress' is not installed.
WARN 01:31:38,599 The custom field 'JIRA Capture URL' will not be imported because the custom field type 'com.atlassian.bonfire.plugin:bonfire-text_capture_migration_in_progress' is not installed.
WARN 01:31:38,599 The custom field 'JIRA Capture User Agent' will not be imported because the custom field type 'com.atlassian.bonfire.plugin:bonfire-text_capture_migration_in_progress' is not installed.
WARN 01:31:38,599 The custom field 'Testing Status' will not be imported because the custom field type 'com.atlassian.bonfire.plugin:bonfire-testing-status-cft_capture_migration_in_progress

1 answer

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Mohamed Adel
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August 31, 2018

@Segment Pull

I think you will not need to do any other activity, it is just a warning messages means "those fields exist on your instance and not exist on the new instance".so, jira won't import them.

 

if you need to remove custom fields from your instance :

System ---> issues ---> Custom fields--> select a field you want and delete it (be sure it is not linked with other issue scheme/workflow)

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