How to reference Time to resolution in a automated email content

[jasonwongys]

I have a JIRA automation for scheduled email that emails to the reporter the remaining time for ticket resolution. Therefore, i want to display Time to resolution value in my schedule email content. I am using a custom field which is returning a SLAFieldBean when i used my custom field in the email content. In the SLAFieldBean object, there is a field value named "friendly="56h 23m"

I have used the below to referenced the value but in my email content returned null during my testing.

{{issue.customfield_10270.remaining.friendly}}
{{issue."Time to resolution".remaining.friendly}}

How should i customize my email content to extract the value "friendly='56h 23m'"
Thanks in advance :)

[Christos Markoulatos -Relational- · Accepted solution]

Hi @jasonwongys 

Are u in the Cloud or DC version?

[jasonwongys]

Hi @Christos Markoulatos -Relational- On Cloud

[Christos Markoulatos -Relational-]

U have to use the SLA name

{{issue."Time to resolution".ongoingCycle.remainingTime.friendly}}

Worked for me

[jasonwongys]

@Christos Markoulatos -Relational- This worked for me, thanks so much!