How to recover a site in Jira

[isolano]

The company have an account but we dont have the access 

[Valerie Knapp]

Hi @isolano , welcome to the Atlassian Community and thanks for your question. 

This is something you'll need to ask for Atlassian's help with, I'm afraid. Please open a ticket to them here https://support.atlassian.com/contact/#/ 

Best wishes

[Prachi Bolar]

Hello ,

Welcome to the community :) 

IF you referring to a site that is deactivated and you are not able to use it please reach out to billing team and they can further check this from backend 

https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

IF you referring to a email account that is deactivated then 

- https://support.atlassian.com/jira/kb/re-activate-disabled-unmanaged-account/

- https://confluence.atlassian.com/display/CLOUDKB/Enabling+a+deactivated+account+to+provide+site-access

Thank You,

Prachi

[Trudy P Claspill]

Hello @isolano 

Welcome to the Atlassian community.

Can you provide more details about the symptoms you see when trying to access the account? Are you getting some sort of message? Can you share that message with us?