How to raise a support ticket for Jira Server (not cloud)

[IT Team]

I'm trying to open a support request, but on the form, it requires a public URL for our Jira install. But we are no migrated to cloud yet, and or Jira install is internal to our network.

I am logged in when trying this, and I see/select our correct license in the drop down for the product field. So it should be 'known' at that stage that I may not have an external URL.

Maybe I'm on the wrong screen or something. Any ideas for a solution?

[Jack Brickey · Accepted solution]

when you go to Atlassian Support and enter the ticket you should see the following. Be sure to select Data Center/Server.

[IT Team]

Ah, subtle! Thanks, I see it now and have booked an eye test.

Thanks for the reply Jack!