How to pun incidents into Service Desk portal?

[Oleksandr.Shevchenko]

Hi!

We want to use Jira Ops but - how to add incident templates from Ops to Jira Serve Desk customer portal?

What we want to get - to give a users an ability to inform Service Desk agents about troubles via portal and e-mail.

[Brant Schroeder]

In the portal you can always have a request type called incident.  You can setup the form to collect similar information as to what is collected in a JIRA OPS incident.   Once this comes in you could use this to create a linked issue in service desk and link it with causes so it is updated when the incident is resolved.