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How to prevent users from requesting access to jira through the jira UI?

Hristina Samardzhieva
Hristina Samardzhieva
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August 1, 2025

We have a support system and people should log a ticket there to get access to Jira. Yet, many people just go to the jira url and click the "Request access" button. Is there any way to hide this button? Is it possible to add a msg to inform them what the desired flow is? And is there any way to test this only on sandbox first, before I apply the setting to prod?

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Trudy P Claspill
Trudy P Claspill
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August 1, 2025

Hello @Hristina Samardzhieva 

Welcome to the Atlassian community.

I don't think that is currently possible.

In this change request item #7 under Suggested Solutions appears to match the feature you are seeking.

https://jira.atlassian.com/browse/AX-1392

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