How to notify reporter of issue when all the subtasks inside an issue have changed status to done?

[Aditya Aryasomayajula]

Hi

I am trying to figure out how to implement this rule in Jira cloud. I would like notify the reporter when all the subtasks inside an issue have changed status to done. I have 3-4 subtasks in an issue and I set a rule that only when the subtasks are in status done, the reporter can transition the issue. But I also want to automate the notification when the subtasks are completed so that the reporter can transition the issue . Thanks,

Aditya

[Petter Gonçalves · Accepted solution]

Hello @Aditya Aryasomayajula

Thank you for reaching out.

Per your description, I understand you would like to notify the reporter of an issue when all the related sub-tasks are done. Is that correct?

I believe the following automation rule should work for you:

This would be the background of the rule:

1. The rule is triggered when a sub-task is transitioned to done
2. If the other sub-tasks of the same parent are also done
3. Then, send an e-mail to the Reporter of the Parent issue

Let us know if you have any questions.

[Aditya Aryasomayajula]

Hi Peter,

Thanks a lot for reaching out. This is exactly what I am looking for. I was not aware how powerful the automation tool in jira is. I just have one question...does this rule ensures that the email is sent to the reporter only when all the sub-tasks are completed and not when one sub-task is done? Can you confirm that please. Thanks.

[Petter Gonçalves]

You are welcome @Aditya Aryasomayajula

Indeed, Jira automation is a very complete tool.

With the rule I provided above, I can absolutely confirm that the notification will only trigger when all the sub-tasks of the parent are done. You just need to make sure you selected the condition "All match specified JQL" in the Related issues condition:

Let us know if you have any other questions.

[Aditya Aryasomayajula]

Thanks Peter. Appreciate your help. :)

[Yarden Cohen]

A followup to this question - Is it possible to add to the sent email a list of all of the finished subtasks ?

[Kelli Frattini-Adams]

Hi Yarden, I was able to accomplish this by the following text in bold within the body of the email. Hope this helps.

Hello {{Issue.Lead Developer.DisplayName}},

All of the subtasks on {{Issue.key}} are Status = Done and are ready to be deployed to QA.
Please coordinate with the Lead Developers of Subtasks and deploy to QA.

https://nationaleducationassociation.atlassian.net/browse/{{issue.key}}

Labels: {{issue.labels}}

Related Subtasks: {{issue.subtasks}}

--

What I received in the actual email was:

All of the subtasks on NEA-3795 are Status = Done and are ready to be deployed to QA.
Please coordinate with the Lead Developers of Subtasks and deploy to QA.


Labels: Mulesoft, Salesforce
Subtasks Lead Developesr: Sharon Youmans

Related Subtasks: NEA-4704, NEA-4705

Thank you,