How to make Team system field editable on creation screen

[Uliana Elliott]

Hello, 

We want to start using Team field instead of custom drop-down field in JIRA. We created teams in JIRA. We added Teams field everywhere. However, when I for example create a new bug, I Team only as a label but when I edit bug ticket, I see Team as a drop down and can select a value. Could someone please advice me how to make Team field editable on a screen creation? I've checked layout, permissions, screens. Thanks in advance for any help.

[Marc -Devoteam- · Accepted solution]

Hi @Uliana Elliott 

The word "team" you see under field "Squad" is a field description.

Check the field squad or the field configuration scheme used on the project

[Uliana Elliott]

Hi Marc,

Thanks a lot, you moved me to right direction. Team is indeed label for our custom Squad field. Actual Team field is present on the screen in More Fields section that is collapsed by default. To move this field on top, we either need to make it mandatory or set a default value.

Thanks for your help.

Uliana

[Tomislav Tobijas · Accepted solution]

Hi @Uliana Elliott ,

Just to confirm - are you using company-managed or team-managed space here?

Btw, that "Team" label does look a bit strange (compared to others). Have you confirmed you've added the right Team to the create screen?

There's no specific permission when it comes to selecting a Team, so that should not be it.

Also, have you tried using a different browser or incognito mode? Potentially, it's a caching problem, so it might be worth checking that as well. 🤔

On the create screen, there's also 'Find your field' option, so you could use that as well to help you troubleshoot the issue. 👀

Cheers,
Tobi

[Uliana Elliott]

Hi Tobi,

Thanks for replying to my question. It end up to be that actual Team field is present on our bug creation field. It is just hidden in More Fields section as Jira hides by default empty fields. I will work with my team to decide what we want to do: set default value or make this field mandatory to move it on top or leave as is and just instruct people where is this field.

Thanks again.

Uliana