How to integrate Jira Cloud and Teams

[Emily]

Every time I try to activate Jira Cloud to enable live notifications of Jira ticket updates, I get an error message of "Something went wrong. Please try again." I believe it could maybe be a permissions issue? But when I try to read & accept the permissions, I just go round in a loop!!

[Emily · Accepted solution]

Hi all, can confirm this is now resolved. I found the answer here:
Integrate Jira Cloud with Microsoft Teams | Jira Software Cloud | Atlassian Support

[Bryan Trummer - ReleaseTEAM]

Hi Emily,

Can you confirm that the app on the Jira side of things is setup. These appear to just be screenshots from Teams. However, there has to be a connection between Jira and Teams, typically through an app. So if you can confirm if there is an app or integration installed on Jira and that it is setup.

[Emily]

See below my reply to Perisic Nikola, also to add to this, another screenshot of what I can see, when I press "Sign in" it signs me in, but then when I press the button "Start getting Jira notifications" it says the error "Something went wrong" as shown below. 

[Emily]

Hi everyone, thank you for your help! I have resolved this issue now - it took a while to work properly but I managed to get it signed-in. I had to update Teams.

[Nikola Perisic]

Hello @Emily ,

Can you send the link of the app that you have installed, since there a lot of apps related to Teams?

BR,

Nikola

[Emily]

I can't find a link to send you, I believe it's a browser disguised as an app, (a feature that Microsoft Edge has, where you can install almost any browser as an app), I then received notifications to say I could like Jira to Teams using 'Jira Cloud' so I could get real-time notifications on Teams about updates on tickets. Then when I try to follow the instructions, I just receive error messages and no real-time notifications. The "app" that it's mentioning in my screenshot, is 'Jira Cloud' 

[Nikola Perisic]

I see, 

Have you checked your browser console for some errors? Like the 400 or 500 statuses if they are appearing.

[Emily]