How to get strikethrough on a ticket ID after closing it.

[Md_ Abrarul Huda]

After I close a ticket in jira I want to have the ticket id as strikethrough to visibly see that the ticket is closed. How do I do this?
In the workflow the final status is category is Done. But strikethrough still not coming.

[Trudy Claspill · Accepted solution]

Hello @Md_ Abrarul Huda 

You need to ensure that the Resolution field is being set when the Status is changed to a status value in the Done status category. That happens automatically in Team-managed projects. In Company-managed projects you have to ensure that an action/post function for this is added to the transitions that are to statuses that are in the Done status category.

If you are working with a Company-managed project you may need to contact a Jira administrator to have this change implemented 

[Md_ Abrarul Huda]

Got it. Added the resolution set to Done function in workflow. Working now.

[maharrashid Latif]

Thank,s you for interesting information this.

[Rajab Family]

Thanks for sharing this solution.

[Gratitude To Obidence]

Thank you for the clear explanation!

I appreciate you pointing out the difference between Team-managed and Company-managed projects. We're working in a Company-managed project, so it looks like we need to add the post function to set the Resolution field on transitions to the Done category.

I'll reach out to our Jira administrator to get this configured.

Just to confirm — is it best to use the "Set field value" or "Update issue field" post function for this, or do you have a specific recommendation?

[Trudy Claspill]

Hello @Gratitude To Obidence 

Welcome to the Atlassian community.

Per the following documentation use the Update Work Item Field function/action in the Jira Cloud environment.

https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/