How to get rid of the default labels

[Beth Laverack]

Hello!

So I'm taking over our Jira and I want to tighten up our use of Labels and Categories.

There are a lot of old Labels but I can't work out how to delete them. I've bulk-removed all labels from existing issues but they are still showing up as default labels.

Is anyone able to help?

[Aaron Pavez [ServiceRocket]]

Hi @Beth Laverack 

To remove the labels, you can follow this handy guide:

https://community.atlassian.com/t5/App-Central-articles/How-to-manage-labels-in-Jira-Instruction-and-Best-practices/ba-p/2561230#:~:text=To%20remove%20a%20label%2C%20click,Label%20in%20a%20simply%20way%20!

How are you deleting the labels? By using the bulk delete option?

From those issues you've bulk deleted, the labels are still showing?

It might be worth exploring a third-party app for this. Jira itself isn't very good at managing or deleting labels in bulk.

https://marketplace.atlassian.com/apps/1215469/label-manager-for-jira?tab=overview&hosting=cloud

Regards

[Beth Laverack]

Hello!

Yes I bulk removed all labels from existing issues, I had thought this would then remove the labels from the "default label" dropdown but they're still showing a day later.

I've ready the article you've linked but think this only covers how to remove a label rather than delete it from Jira altogether, am uncertain if the app mentioned in the article has this ability.

[Cristian0791]

Hi Beth,

You can try in Ingocnito or other broswer.

This issue could be due to index/cache replication that will eventually synchronize, or it may require clearing and reloading the browser cache.

Hope this helps.