How to get reporter's details into custom emai

Hello Allen,

Actually, JIRA doesn’t keep phone numbers by default. We can add for sure the email address and display the name of the reporter, but not the phone number. Are you trying to retrieve the phone number from another application?

The images below show how I have configured it and also, how it returns into the email.

I hope this explanation helps you.

Let me know if you have any other question.

Regards,

Victoria