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How to get a notification email sent to all agents when an issue is assigned to a queue?

How to get a notification email sent to all agents when an issue is assigned to a queue?

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1 vote

Hi Siva,

You'll need to configure the notifications on your instance. Please take a look on this guide.

-- Arthur Gonçalves

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Just to add a little more, on the Create Issue Event, include a group that contains all your agents. Or use the Roles.

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HI Arthur and Pedro, Many Thanks for your answers, really appreciate it. Best, Siva

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