How to gain control of admin if the admin has left?

[Roger Nolten]

Hi, our admin has left and cannot remember its email. Therefore we have no control over our jira no more. We cant even add new team members... How to gain control back?

[Valerie Knapp]

Hi @Roger Nolten , welcome to the Atlassian Community and sorry for your situation.

Unfortunately / fortunately, it is a common one.

Please try to open a ticket to the Atlassian support here https://support.atlassian.com/contact/ 

If you don't manage, please write here and we can escalate this post to Atlassian directly.

Best wishes

[Roger Nolten]

Hi @Valerie Knapp , Thank you for your message. I have spend a lot of time trying to open a ticket (multiple attempts at multiple days) but always without succes. Il be very greatfull to you if you could escalate this post for me.

[Valerie Knapp]

Hi @Roger Nolten , welcome to the Atlassian Community and sorry for your situation.

If you manage, you should open a ticket to Atlassian - https://support.atlassian.com/contact/ 

If you can't open a ticket, please reply here and one of us Champions can escalate this post to Atlassian directly.

Best wishes

[Roger Nolten]

Also, what might be good to know. My colleague, who is not the admin, has paid for the account. So shouldn't that make it easier to transfer ownership to him? 

Thank you. We really need help with this. 

[Valerie Knapp]

Hi @Roger Nolten , thanks for your message.

If someone is still the Billing contact, they should be able to open a ticket to ask for help here - https://www.atlassian.com/purchase/my/ . There is a link to open a ticket to the Billing team there.

Someone will reply here eventually but in case you wanted to try through the Billing team, there is that option.

Best wishes