How to edit due date notifications

[Marie-Cécile Jacq]

Hi all 

I already looked at this discussion
https://community.atlassian.com/forums/Jira-questions/Change-default-due-date-notification-Jira-Software/qaq-p/2978728

But my setting is different (maybe because it's 1 year old?), anyway, I would like to deactivate due date notifications, and I can't find them, they aren't in the notifications scheme, nor in the personal settings.

Any idea?

Many thanks!

[Rebekka Heilmann (viadee)]

Hi @Marie-Cécile Jacq - welcome to the Community,

have you checked the "Digest" settings? It apparently moved there

https://site-name.atlassian.net/jira/settings/personal/digests

[Marie-Cécile Jacq]

Hi Rebekka,

Many thanks, here they are! Unfortunately, you can't customise them per project like you can in "Emails and notifications".
Oh well, will do for now, or will find a complex automation :D

[Rebekka Heilmann (viadee)]

You could always build your own custom due date notification by building a filter and subscribing to that.

JQL: project in ("ABC", "DEF", "XYZ") and assignee = currentUser and duedate <= now() and resolution is empty

That will give you all (over) due work items

Subscribe to the filter daily / weekly to your liking, how-to -> Manage filters | Jira Cloud | Atlassian Support

[Marie-Cécile Jacq]

Hi, 

Thanks again for your time,

It was more the other way around: people receive notifications about tickets they are assigned to that are approaching or have passed their due date, but their tickets are blocked by some of their subtasks.
I would have liked to deactivate email and software notifications under some specific conditions.

I've done it so far by removing the due date via automation and putting it back if unblocked, but it's not ideal, and I'm afraid it will miss some corner cases.

[Rebekka Heilmann (viadee)]

I see - you could add that to the filter as well though. 

project in ("ABC", "DEF", "XYZ") and assignee = currentUser and duedate <= now() and resolution is empty and status != Blocked

or whatever the status is called. Disable the Jira duedate notification and use the filter subscription instead. Only disadvantage: filter subscriptions are email only so no in app notification.