How to delete attachment on board?

[Michelle Flanagan]

Hi, I have someone who has access to a board but isn't able to delete attachments from various tickets in it unless she attached them. I thought that if someone has access to a board, they're able to delete attachments from any issues? If this isn't the case, how can I provide her access to be able to delete attachments on issues she didn't create? 

[John Funk]

Hi Michelle,

Thanks for all of the questions today - there is a lot to learn, so stick with it and keep reaching out!

No, permissions for various things that a user can do are based on the Permission Scheme associated with the Project. Specifically there is a Permission for Attachments. There is also a Permission Helper function when you are on the Permission Scheme which is very helpful. You  can plug in examples there and see if the user has the correct permission. 

[Michelle Flanagan]

Hi John,

Just seeing this here, thank you. Do you know where I find the permission helper function, or permission scheme? I have no clue where these are located in JIRA.

[John Funk]

Sure, go to Project Settings and then you should see a link for Permissions. Or go to Project Settings > Summary (what I like to do because you can see many things there at one time) and then you can go to the Permission Scheme from there. Once you are in the Permission Scheme, you can see a button for the Permission Helper in the upper right. 

[Michelle Flanagan]

Hi John,

Thank you, I swear I need a JIRA101..LOL..I don't even know where the permissions or "Project Settings" is. I am using a free version of JIRA so that might be part of it and I don't know what all the icons are either. I've attached a screenshot of my screen hoping you can tell me what I should click on for this. 

[John Funk]

No worries - click on the 3 dots to the right of your project name - you will find the project settings there. 

[Michelle Flanagan]

Okay, I think I got it, thanks so much for your help! 

[John Funk]

You are very welcome. Just a note - your profile up above says that you are on a Standard subscription. If you are really on a Free subscription then you might not be able to delete attachments.