The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to deal with user directory sync errors?

Rafał Żydek
Contributor
August 11, 2020

In our corporation we use Jira and Confluence.

We have right now a big issue wit user directory sync with Active Driectory.

Problem is that we using alias as synchronization server: ad.(yourcompany).net and this address is resolved to many controllers addresses. Some of them are noc currently avialible. So we got sometime synchronization error, LDAP health check error / info and users cannot log in. 

 

We can use single AD controller hostname but this is not a HA approch.

What other option do we have? I'm searching for some triggers if last sync was wrong to do it again. But for example script runner don't have liseners for user directory synchronization error.

 

How can we deal with it? Same for both Confluence and Jira app.

0 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question