How to create an automation that emails the assignee when their task start date is today.

[SianS]

Hello Jira team,
What automation steps are needed to trigger an email to notify an assignee when a work item within a project has a start date of today?

this is what i've tried so far.

[Bill Sheboy]

Hi @SianS 

Yes, and...to the suggestions from @Trudy Claspill and @Brant Schroeder 

I recommend never using conditions directly on triggers; instead add conditions after the trigger.  For your specific scenario, try adding all possible conditions to the JQL to simplify the checks, such as checking the assignee is not empty.

The reason for my suggestion is there are several open defects and problems when using conditions directly on triggers.  These defects can cause conditions to unpredictably succeed or fail.  Specifically for the Scheduled trigger, the conditions may not match when there is only one work item found by the JQL, such as described in this recent defect:

https://jira.atlassian.com/browse/AUTO-2251

Kind regards,
Bill

[Brant Schroeder]

@SianS In addition to the questions that Trudy asked you might also want to consider using a filter subscription to have a lower impact on your automation limit for emails.  It would require you to manage it differently which could be cumbersome depending on how many individuals would need to subscribe but is another option.  https://support.atlassian.com/jira-software-cloud/docs/manage-filters/ 

[Trudy Claspill]

Hello @SianS 

What are the details of the Scheduled Trigger step? I suspect that is where the problem is. Do you have a JQL statement in the trigger to select issues?

What is the output in the Audit Log for when this rule executes?

In what way do the results not match your expectations?