How to create a public JIRA board/form where anyone can submit bugs or requests?

[Inês Reis]

Hi,
I would like to create an open JIRA board where external users can submit bugs or feature requests. Ideally, I want to share a link that anyone can access to submit an issue without needing to log in.

Is this possible in Jira Service Management?
Do external users always need an Atlassian account, or is there a way to accept anonymous submissions through a form or portal?

Any guidance on the right setup or best practices would be appreciated.
Thanks!

[Artem Taranenko]

Since you've mentioned JSM, my answer is specific to that: You can configure an email handler to create work items based on received emails. Users don't have to be authenticated, so any email sent to the designated mailbox will become a work item in JSM. Submitter can get a confirmation of receipt too.

The limitation of the above method is submission quality. You will probably get a lot of poorly formed requests which will require repeat communication with the submitter.

You can create a customer portal with appropriate submission forms and make it public. Users will need to specify their email to submit a work item. If your forms are well designed, that should improve quality of submitted requests.