How to copy a text custom field of the linked issue to a text custom field within the other linked i

[amit_bakst]

Hello,

I am attempting to create a rule automation for two types of issues.

The rule is as follows: when the issue type of "Sys Req" is moved from "New" to "Reviewed," I need to copy the custom field "PTC ID" (a Text field) from this issue to the linked issue (issue type of "SW Req") on the custom field "Traceability to System/Product Requirement" (also a Text field).

However, I am encountering an error with this rule. What should I do to fix it?

Thanks in advance for the help.

Best regards,

Amit

[Trudy P Claspill · Accepted solution]

Hello @amit_bakst 

Please show us the details of the For: Linked Issues step. The error indicates the problem is related to finding the linked issues, which occurs in that step.

Also, the smart value in your Edit action is wrong. If the For step is corrected, then the {{issue}} smart value in the sub steps will refer to the found linked issue. To set a value in that issue to a value from the issue that changed status and caused the issue to run, you need to use the smart value {{triggerIssue.PTC ID}}

[amit_bakst]

Hi @Trudy P Claspill 

Thanks for your response.

I change the condition and the smart value and it works!

[Trudy P Claspill]

I'm glad you found a solution for your issue.

If my Answer helped you find your solution, please consider clicking the Accept Answer button.