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How to configure name that appears in "From" field in emails from JIRA system

melissajoy
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October 19, 2016

When an email is received from JIRA, there is a random name associated with the email address in the "From" field. Please see the screenshots attached to this issue. Pasted image at 2016_10_20 10_00 AM.pngPasted image at 2016_10_20 10_01 AM.png

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Nic Brough -Adaptavist-
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October 20, 2016

That's your email client pulling up people from its saved addresses.  Try cleaning out your contacts, removing anyone in the address book with that incoming email address.