How to combine my two users

[Peleg Adiv]

I have two users under Mend: peleg.adiv@whitesourcesoftware.com , peleg.adiv@mend.io

I need to combine them and have only peleg.adiv@mend.io

[Arkadiusz Wroblewski]

Hello @Peleg Adiv 

Yep  that’s a common one. In Atlassian Cloud you can’t really “merge” two user accounts yourself like a single button click.

What you can do is pick the account you want to keep (peleg.adiv@mend.io), move everything over to it, and then disable the old one.

How I’d handle it:

Ask your Atlassian admin to give peleg.adiv@mend.io the same access as the old account (groups, product access, project roles, Confluence permissions, etc.).

Once you’ve confirmed you can access everything with the @mend.io account, have them deactivate/remove peleg.adiv@whitesourcesoftware.com.

One thing to be aware of:

your historical actions (old comments, change history) usually won’t magically “convert” to the new user, that’s the part you typically can’t merge.

If you’re using SSO/Guard and this is a domain move, your admin may also be able to align it through the identity setup but the safe path is still: grant access to the new one, retire the old one.

[Ugnius Aušra]

Hello @Peleg Adiv 

I've looked into this and found that Atlassian does not currently offer an automatic way to merge two separate accounts. However, this is a common situation, especially after a company rebrand, and there is a path forward.

There's old request registered to have this functionality - https://jira.atlassian.com/browse/ID-240

As Shashank mentioned, these three options, could help you.