How to close jira administrator verfying

[Jiannan Tang]

Hi:

I had restored jira from other instance.

But I can't login to administaror, how to close the administrator verfiying?

The error log:

2013-02-24 13:26:24,081 http-bio-8080-exec-12 ERROR TANGJN1 806x44x1 1exl3fi 10.125.152.187 /secure/admin/WebSudoAuthenticate.jspa [crowd.manager.application.ApplicationServiceGeneric] Directory 'Crowd Server' is not functional during authentication of 'TANGJN1'. Skipped.
2013-02-24 13:26:24,088 http-bio-8080-exec-12 ERROR      [500ErrorPage.jsp] Exception caught in 500 page null
com.atlassian.crowd.exception.runtime.CommunicationException
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:866)
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:79)
	at com.atlassian.crowd.embedded.core.DelegatingCrowdService.authenticate(DelegatingCrowdService.java:35)
	at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.authenticate(FilteredCrowdServiceImpl.java:43)
	at com.atlassian.jira.security.login.LoginManagerImpl$InternalStaticDependencies.authenticate(LoginManagerImpl.java:415)
	at com.atlassian.jira.security.login.LoginManagerImpl.authenticateWithoutElevatedCheck(LoginManagerImpl.java:211)
	at com.atlassian.jira.web.action.admin.WebSudoAuthenticate.doValidation(WebSudoAuthenticate.java:131)
	at webwork.action.ActionSupport.validate(ActionSupport.java:391)
	at webwork.action.ActionSupport.execute(ActionSupport.java:162)
	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:82)
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)
	at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31)
	at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16)
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35)
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:221)
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:150)
	at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:153)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

Looks like the JIRA that you copied from is using Crowd for authentication. From the new server, the crowd server is probably not reachable.

com.atlassian.crowd.exception.runtime.CommunicationException

[Jiannan Tang]

Thanks you answer.

I had checked the crowd, the crowd is running well!

[Jiannan Tang]

And I had added the "Remote Addresses"

[Jiannan Tang]

At last I reinstall JIRA, and use the workable Crowd backup.

Then it workable.

[Higashi]

jiannan Tang, try verifing that your crowd is reachable. from new localtion console try:

telnet your-crowd-address 80

or

telnet your-crowd-address 443

if you cannot connect disable websudo:

in your $JIRA_HOME directory (where you have jira data files - attachements, indexes, plugins etc. - not installed files),

create if it doesn't already exist file named "jira-config.properties"

add line:

jira.websudo.is.disabled = true

restart jira

With this option jira won't ask you for password for the second time