The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How to change status of a deactivated ticket

Ashwini Angadi
Ashwini Angadi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
August 16, 2018
Trying to change deactivated to resolved and closed
Watch
Like Be the first to like this
500 views

3 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Milan Chheda [INFOSYSTA]
Milan Chheda [INFOSYSTA]
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
August 16, 2018

Kindly describe and clarify what is a deactivated ticket? Is it a status? Or is it a ticket with deactivated user?

Reply
0 votes
Alexey Matveev
Alexey Matveev
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
August 16, 2018

Hello,

I guess, by "deactivated" you mean a status. If so, then there must be a transition from the deactivated status to the resolved or closed statuses. If this transition does not exist, you need to create a new one. Open the workflow, to which the issue is assigned, and add a new transition from the deactivated status to the resolved and closed statuses. After it do not forget to publish this workflow.

Reply
0 votes
Jack Brickey
Jack Brickey
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
August 16, 2018

@Ashwini Angadi, welcome to the Community. Is “deactivated” a status in you workflow?  Are you asking how to change the name of a status. If not please elaborate on your question. 

Reply

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Jira
Jira
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security