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How to change drop down field name "Choose a request category" in the Jira service desk

Guru
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November 21, 2018

I have a field called "Choose a request category" drop down in the service help screen (Customer Service Desk), i wanted to change the field name. please suggest.

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Nic Brough -Adaptavist-
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November 21, 2018

No, you'd need to pull apart the Service Desk application, find the files providing the wording, and change them, recompile (or at least rebuild) and redeploy.

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