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How to change default resolution to "unresolved"

Annika
Annika
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September 4, 2017

Yes, I admit, I made the big mistake of creating a custom resolution called "Unresolved" and made it default. 

I deleted the custom resolution and managed to clear all issues with a post function. However, whenever I want to create a new issue the resolution is required since there's no default defined anymore and I cannot choose "Unresolved" from the list.

How do I change the default resolution to "Unresolved" or rather "None"?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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September 4, 2017

You don't.

When the resolution is placed on a screen, it takes a value, and unresolved/none/blank is not an option.

You need to make the resolution optional, and remove it from all screens except those on "close" type transitions.

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Annika
Annika
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September 5, 2017

Thank you, Nic!

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Nadine Harvey
Nadine Harvey
January 5, 2018

So...how do you create a "close" type transition in order to force the open of the resolution screen for entry?  

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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January 5, 2018

Use a transition with a screen that includes the resolution

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