How to be warned if Email Handlers skip emails?

[Luca Andreatta]

Hi all,

sometimes email handlers can't process email due to various problems (project permissions, email with unsupportet charachters, users not associated to jira-users group, etc...) and doesn't create issues.

It would be nice to be warned from Jira once a day at least on the emails that are skipped and why.

I'm thinking at a script to check the log and find out if there are mailfetcherservice warnings. Does anybody ever did something similar? Are there any better way to do it?

[Luca Andreatta · Accepted solution]

Hi all,

I just had some time to find an easy workaround for this issue and this is my sheduled command that I run once a day:

body="$(tail -n 100 /opt/tomcat_jira/logs/catalina.out | grep c.a.mail.incoming.mailfetcherservice)" && echo "$body" | mailx -s jira-mailfetcher your.email@email.it

Suggestion or improvements are welcome!

[Luca Andreatta]

Hi @Rachel Wright , I noticed that you are a black-belt of Jira!

Did you ever stumble upon the issue that I posted here? Do you have any suggestion or workaround that I can try?

I was thinking, as a workaround, to build a bash script to check the log for the various error messages and email me if any have been found. What do you think?

[Rachel Wright]

Hi @Luca Andreatta , yes, I frequently encountered your skipped email message problem and was always frustrated by it.  The only other thing I can think of is to query the mailbox's message subjects, search for a corresponding Jira issue with the same summary, and create a report of any that don't appear for further manual investigation/creation.

I also publish a big list of caveats of using the mail handlers in Confluence, so at least users are aware that creation isn't 100%.  I ask the owners of the mailboxes to periodically, manually, check for missing messages too.  That's not a great system or use of time, I know.

Let us know how it's coming with your script idea!

Rachel Wright
Author, Jira Strategy Admin Workbook