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How to automatically receive Jira tickets from non-Atlassian users of my cloud software.

Nick Bazzi February 29, 2024

I have a cloud software which I will be offering Nationwide. I need guidance on setting up different channels to receive tickets from users of my cloud software, even if they are not Atlassian users. For example by email, from the cloud software, webform, etc.

2 answers

1 vote
Fabian Lim
Community Champion
February 29, 2024
0 votes
Trudy Claspill
Community Champion
February 29, 2024

Hello @Nick Bazzi 

I'm not sure that I fully understand your scenario.

Is it correct that you have created an entirely separate software product, with no affiliation to the Atlassian products, and you are going to allow people to access your product?

And you want them to be able to submit tickets into a Jira instance regarding their experience with the software product you created?

If so, there are three things you can do.

1. Utilize the Jira Service Management product. It is essentially a customer support product that allows user to open support cases or provide feedback.

https://www.atlassian.com/software/jira/service-management

2. Use an Issue Collector.

https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/

3. Configure your instance to create issues in a Software project from incoming emails.

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

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CLOUD
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