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How to assign more than one external contact as a reporter to a ticket?

ibrahim_musa
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August 1, 2025

Hi guys! Please can someone advice how I can assign more than one reporter as it only allows me to select one contact within that field? This is because where I have some emails that have multiple contacts that are flagging one query and create a ticket, it would be helpful to be able to assign more than one reporter so that I can both reply to multiple reporters within Jira within the ticket and enable the multiple users to respond back to me via the ticket as well. 

2 answers

4 votes
Walter Buggenhout
Community Champion
August 1, 2025

Hi @ibrahim_musa and welcome to the Community!

A ticket can only have 1 reporter. To solve the issue where there are multiple people involved, you can add the additional people as request participants.

This happens automatically when a ticket is shared from the portal or when you fill out additional people in the request participants field on the ticket.

Important to note that this is a feature of Jira Service Management.

If you only have Jira, you can create a similar behaviour by adding a multi-user field to your project that you can than use along the same principles.

Hope this helps!

0 votes
Lucas Modzelewski _Lumo_
Atlassian Partner
August 1, 2025

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