How to assign more than one external contact as a reporter to a ticket?

[ibrahim.musa]

Hi guys! Please can someone advice how I can assign more than one reporter as it only allows me to select one contact within that field? This is because where I have some emails that have multiple contacts that are flagging one query and create a ticket, it would be helpful to be able to assign more than one reporter so that I can both reply to multiple reporters within Jira within the ticket and enable the multiple users to respond back to me via the ticket as well. 

[Walter Buggenhout]

Hi @ibrahim.musa and welcome to the Community!

A ticket can only have 1 reporter. To solve the issue where there are multiple people involved, you can add the additional people as request participants.

This happens automatically when a ticket is shared from the portal or when you fill out additional people in the request participants field on the ticket.

Important to note that this is a feature of Jira Service Management.

If you only have Jira, you can create a similar behaviour by adding a multi-user field to your project that you can than use along the same principles.

Hope this helps!

[Lucas Modzelewski _Lumo_]

Also check how organizations works and how to share tickets by default: https://confluence.atlassian.com/jirakb/how-to-manage-customer-organizations-in-jira-service-management-cloud-1224782662.html