How to allow non-licensed users to create issues in a Team-Managed project through public forms?

[Mayara Prado de Oliveira]

Hi everyone,

I’m using a Team-Managed project in Jira Software and I’ve created a Form with "External Link" (Public) access enabled.

However, when external users (who don’t have a Jira license/account) try to submit the form, they are unable to create the issue. It seems there is a permission barrier preventing anonymous users from creating items within the space.

I’ve looked through the project settings, but I can't find a way to grant "Create Issue" permissions to the public/non-users specifically for this form.

Questions:

1. Is it possible to let unlicensed users submit forms in Team-Managed projects?

2. If I change to company managed project would it work?

Thanks in advance for the help!

[Laura Campbell]

Hi @Mayara Prado de Oliveira and welcome to Community!

I see over on this discussion a couple possible issues were explored that may solve your problem: https://community.atlassian.com/forums/Jira-questions/Jira-Form-which-is-Open-for-Public-Not-accessible-for-Non/qaq-p/3053652

You might want to check out this documentation too: https://support.atlassian.com/jira-software-cloud/docs/share-your-form/

Have you checked that your Jira admin has allowed public forms? This product level setting might be blocking you.

[Arkadiusz Wroblewski]

@Mayara Prado de Oliveira 

I would not change the project to Open.
That setting is for people who can already log in to your Jira site. It is not the control for anonymous/non-licensed users submitting a public form.

For your use case, the things I would verify are:
the form access is really set to Public, not Open
Public forms sharing is enabled globally for team-managed spaces
there is no IP allowlist blocking the external submitter
the form has a default reporter configured
you are testing with the actual public link in an incognito window

If all of that is already correct and the submission still does not create a work item, then I would treat it as unexpected behavior and raise it with Atlassian support, because according to Atlassian docs, public forms are supposed to allow people without Jira access to submit responses.

[Arkadiusz Wroblewski]

Hello and welcome to the community @Mayara Prado de Oliveira 

non-licensed users should be able to submit a public form in a team-managed Jira project.

No, they do not need normal project access for that.

And no, moving to company-managed should not be necessary just for public form submission.

If it still does not work, I would check the global/product setting for public forms first, because that is the most likely blocker here.

[Mayara Prado de Oliveira]

These are the settings I've already verified. Should I change the Project Access to 'Open' to allow this?