Hello I use the Jira service management. I would like to set up a mailing list with several customer mail addresses. When I write to a customer, I want to select the mailing list and not the individual mail addresses. How do I do this?
This kb article has a step by step description on how you can achieve this. Once you get all members of the organisation added as request participants, they should be able:
to access the ticket through the customer portal;
receive the email notifications you set up in project settings > customer notifications.
Hope this helps!
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