How to add filter to customer portal service desk

[Vincent Leduby]

Hello,

Please, our customer would like to filter requests by Reporter. For ex: "Created by <username>". Please is there a way to do so in the following page?

[Ismael Jimoh · Accepted solution]

This is not possible without an add-on.

Look at MyRequest add-on in marketplace as it comes a bit close to Jira internal search: https://marketplace.atlassian.com/apps/1219647/my-requests-extension-for-service-desk?hosting=server&tab=overview

You can configure what is seen by the customer, what fields can be searched, e.t.c.

ps. Please test this well because it exposes all your service desk projects if the project field is searchable.