How to add Custom field in Customer Notifications

[Pavan Kumar]

How to add Custom field in Customer Notifications

[Vladislav Tsaregorodtsev]

If you're using forms for customer requests, you could create an Asset custom field and then use:

${assets.object} in the customer notification email to include the name of the selected asset (for example if the customer is ordering a device).

It's not the best solution, and it depends on your specific use case, but it may work as a workaround.

[Mikael Sandberg]

Customer notifications are limited in what you can include, and custom fields cannot be included. Your option is to use an automation instead that sends the email notification and turn off the built-in customer notification.

[Igor Medeiros - Modus Create]

Hi @Pavan Kumar 

Adding to what Mikael sent, native customer notifications only expose a fixed set of variables. In the automation rule, use the Send email action with smart values like {{issue.customfield_10050}}. Then disable the matching customer notification under Project Settings, Channels & self service, Notifications.

Rebuilding this per project gets tedious. Our app Notification Assistant for Jira has a drag-and-drop template editor with custom field placeholders.

Feel free to reach out if you'd like to learn more.