How to Automate status filed in bord if Change Filed value In Form

[Gangadhar]

Hello Team,

Subject: Help with Automating Status Field in Jira

Hello Team,

I am new to Jira and need assistance automating the status field. Specifically, I want to automatically update the status in the board based on the value selected in a custom field called "Change State."

Here are the statuses I would like to set up:

| Change State | Status |
|---------------------|--------------|
| New | New |
| Authorize | Authorize |
| Scheduled | Scheduled |
| Implement | Implement |
| Review | Review |
| Closed | Closed |
| Canceled | Canceled |

When I change the value in the "Change State" field, I would like the corresponding status to update automatically. Can anyone provide me with a clear solution on how to achieve this?

Thank you for your help!

[Walter Buggenhout · Accepted solution]

Hi @Gangadhar and welcome to the Community!

Implementing what you ask for is not overly complex technically, but can I ask you why you would want to duplicate the status field 1-1 in another field?

Assuming that you require your users to manually update the change status, is there any (good) reason why you wouldn't let them simply update the status of your work item directly? That would save you the hassle of updating the actual status through an automation rule.

I don't think I would set things up that way if I was a Jira Admin because you would need to maintain 2 different ways of tracking the same information, as well as the process to keep these 2 implementations in sync.

If you do want to implement it anyway, you would need an automation rule with these building blocks:

• trigger: Field value changed (check for changes in your change status field)
• condition: IF ... ELSE ... (list each possible option as a condition in there)
• for each condition add an action: Transition work item (set the desired status)

But again: I would not implement this automation and duplicate statuses, tbh, and rather let people select the right status directly.

Hope this helps!

[Gangadhar]

Hi Walter Buggenhout

We’ve integrated ServiceNow with Jira and created a custom field called Change State. The options in this field reflect the statuses you mentioned. Since the statuses differ between the two systems, they don’t always appear in ServiceNow. That’s why we’re using the Change State field to automatically update the status field in Jira. If possible, could you please share some screenshots showing how to achieve automatic updates of both the Status and Board fields in Jira using the Change State?

Thanks for your response