How often can a backup be run for Jira Cloud Standard

[UIC SWE Dept Manager]

JIra Cloud's Manage Backups page (Standard version) is not allowing me to run daily backups 24 hours after a previous backup.

I was able to run a backup at 5pm on Tuesday.
At 5pm on Wednesday, when I clicked on Create Backup for Cloud button the following message displayed:

Export error

• Backup frequency is limited. You cannot make another backup right now. Approximate time until next allowed backup: 23h 36m

This would limit backups to every 2 days (48 hours).

Is this the correct behavior?

[Trudy Claspill]

Hello @UIC SWE Dept Manager 

Welcome to the Atlassian community.

As per the Export Data from Jira Cloud documentation :

You can backup your Jira data at any time. However, if you include attachments, avatars, and/or logos, you'll need to allow 48 hours between backups.

[Prachi Bolar]

Hello @UIC SWE Dept Manager 

Welcome to community :) 

Backups that include attachments, avatars, and logos

• You can only create these once every 48 hours.
• For data‑only backups (no attachments), there’s no delay, and you can take it anytime

Please check this KB file : https://support.atlassian.com/jira/kb/jira-backup-frequency-is-limited-you-can-not-make-another-backup-right-now/

Thank you,

Prachi

[Sunny Ape]

Hello @Prachi Bolar 

Thank you for confirming that Trudy's answer was correct by essentially just re-stating what she had said, but just adding a little bit more detail.

[Shalini Pradhan]

Hello @UIC SWE Dept Manager ,

Good day! Welcome to Atlassian Community :)

As @Trudy Claspill mentioned, if you include attachments, avatars, and/or logos in your backup, then you would need to wait for 48 hours until your next backup.

Some reference documents:

• https://support.atlassian.com/jira-cloud-administration/docs/export-issues/
• https://support.atlassian.com/organization-administration/docs/overview-of-atlassian-backups/ 

Thank you

[Sunny Ape]

Hello @Shalini Pradhan 

Thank you for confirming that Trudy's answer was correct by essentially just re-stating what she had said, but just adding a little bit more detail.