I would like to filter my JIRA issues related to a Service Desk project by the "Channel" field (Portal/Email/Jira) but I cannot see it among the fields listed pushing the "More" button.
Community moderators have prevented the ability to post new answers.
You can use the "Advanced" search mode with JQL instead of "Basic" mode and filter by "request-channel-type".
E.g:
request-channel-type in ("jira", "email")
or:
request-channel-type = portal
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