How does the Create ticket (+ button) from inside a column in Kanban board work?

[Roy]

Hello!

Inside our Kanban board, in the column, sometimes, there is a Create ticket button. I'm having a hard time understanding when it works and when it doesn't.

In the board example in my screenshot, I have many other Work type that won't show up as an option in the Create button (for example Bug or Task).

I've ruled out:

• I've tested in different Company Managed Kanban boards.
• The problematic Work type workflow can be transitioned from any other state ("All")
• No workflow automations are set that would conflict, causing them to not show up
• I'm able to create a Work item and set directly to different statuses as well

Any help on this would be appreciated!